Join audit expert Elizabeth McDowell and research psychologist Dr. Toby Groves to discover how emotional intelligence can transform the auditing process and elevate audit quality. In this engaging and insightful session, we explore how emotional intelligence enables auditors to build trust, foster collaboration, and shift perceptions of auditors from “internal police” to valued partners. By understanding the psychological dynamics of communication and culture, auditors can uncover deeper insights, encourage transparency, and solve problems more effectively.
Through real-world examples and practical strategies, attendees will learn how emotional intelligence can improve objectivity, strengthen relationships, and create an environment where mistakes are seen as opportunities for growth. This session empowers auditors to develop empathy, cultivate self-awareness, and communicate findings in ways that inspire action and improvement. Attendees will leave with actionable techniques to handle high-pressure situations with resilience and a fresh perspective on the role of collaboration in audit success.
Major Subjects:
- The role of emotional intelligence in auditing success
- Building trust and encouraging transparency during audits
- Cultural impacts on communication and collaboration
- Overcoming the “internal police” stereotype: strategies for partnership
- Balancing objectivity with empathy in audits
- Communicating findings to encourage growth, not defensiveness
- Practical methods for cultivating emotional intelligence
Learning Objectives:
- Identify the core components of emotional intelligence and their relevance to auditing
- Apply strategies to foster transparent and collaborative audit environments
- Balance empathy with objectivity to maintain professionalism and effectiveness
- Transform audit findings into actionable insights that encourage improvement
- Cultivate self-awareness, emotional regulation, and resilience in challenging situations
Level: Intermediate
Method of Delivery: Group Internet Based
Prerequisites: 2 years of business or audit experience
Advanced Preparation: None required
Hours: 2
Designed For: Auditors, CPAs, and governance and compliance professionals seeking to enhance their communication, collaboration, and problem-solving skills through emotional intelligence.
