Handling Complaints and Claims for Home Inspectors

CREDIT: 1.0 hour

Joe Denneler · July 7, 2021

The purpose of this course is to enable professional home inspectors to respond to complaints effectively, ethically, and appropriately. The Instructor will review requirements for providing clients with information after the inspection is over, how to investigate the complaint in a professional manner, how to communicate incidents to an insurer, and how to amicably resolve complaints and claims.


The information provided in this presentation does not, and is not intended to, constitute legal advice; instead, all information and content, presented here are for general informational purposes only.  Information provided during this presentation may not constitute the most up-to-date legal or other information. 

Viewers of this presentation should contact their attorney or an attorney in their state to obtain advice with respect to any legal matter.  No viewer of this presentation should act or refrain from acting based on information provided during the presentation without first seeking legal advice from counsel in the relevant jurisdiction.  Only your individual attorney can provide assurances that the information contained herein – and your interpretation of it – is applicable or appropriate to your situation.  Use of, and access to, this presentation does not create an attorney-client relationship between the viewer and presenters, hosting companies, platforms, contributors, contributing law firms, or their respective employers.

The views expressed in this presentation are those of the individual authors opining in their individual capacities only – not those of their respective employers.  All liability with respect to actions taken or not taken based on the contents of this presentation are hereby expressly disclaimed.  The content in this presentation is provided “as is;” no representations are made that the content is error-free.

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About Instructor

Joe Denneler

Joseph W. Denneler, Esquire is General Counsel and Chief Claims and Risk Management Officer for Elite MGA, LLC, and its captive insurer, Elite Re, Ltd., the only property and casualty insurance company built specifically to insure professional home inspectors. He manages the third-party administrators and claims team for Elite and reviews every home inspector claim submitted to Elite in the continental United States. Prior to joining Elite, Joe was a litigation attorney for 20 years, litigating on behalf of insureds for multiple insurers, and litigating coverage matters on behalf of insurers. He developed a niche practice representing home inspectors and other real estate professionals. Joe is a frequent lecturer on preventing and managing claims against home inspectors. He is intimately familiar with the evaluation of claims against inspectors, including evaluating liability and potential damages, litigation budgeting, setting reserves, and resolving claims where appropriate.

6 Classes

Not Enrolled
or 29.00

Class Includes

  • 3 Lessons
  • 3 Quizzes
  • Class Certificate

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